Pawtify
Pawtify

Refund Policy

Last updated: July 13, 2026

This Refund Policy explains when and how refunds work for Pawtify Premium subscriptions. How you request a refund depends on where you purchased Premium.

Web purchases

Premium subscriptions purchased on the Pawtify website are processed by our Merchant of Record payment partner (currently Paddle). Paddle handles payment, invoicing, tax collection, and refund processing for those purchases.

You may request a refund for a web purchase if:

  • You were charged in error or charged more than once for the same subscription period
  • You cancel and request a refund within 14 days of the initial purchase or renewal, where required by applicable consumer law (including EU/UK cooling-off rights where they apply)
  • Premium access was not delivered after a successful payment and we cannot restore access after a reasonable investigation

To request a web refund, email support@pawtify.ai with the email address used at checkout and your order or receipt details. You may also manage billing and refunds through the customer portal linked from your Paddle receipt email.

Approved web refunds are issued to the original payment method. Timing depends on your bank or card issuer and is typically several business days after approval.

Apple App Store purchases

Premium subscriptions purchased through the iOS app are billed by Apple. Refunds for App Store purchases are handled exclusively by Apple under Apple's refund policies. Request those refunds via reportaproblem.apple.com or your Apple ID purchase history. We cannot issue App Store refunds directly.

Cancellations

Canceling Premium stops future renewals. It does not automatically refund the current billing period unless you also qualify for a refund under this policy or applicable law. After cancellation, Premium access generally continues until the end of the paid period.

  • Web: Cancel from your account subscription settings or the billing portal in your payment receipt email.
  • iOS: Cancel in iPhone Settings → Apple ID → Subscriptions.

Non-refundable situations

Unless required by law, refunds are generally not available when:

  • You simply change your mind after the applicable refund window
  • You used Premium substantially during the billing period and request a refund solely because you no longer want the service
  • The issue relates to AI guidance quality alone—Pawtify provides informational wellness tools, not veterinary diagnosis or treatment
  • The purchase was made through Apple (use Apple's process)

Chargebacks

If you believe a charge is incorrect, contact us first so we can help resolve it quickly. Unresolved chargebacks may result in suspension of Premium access for the related account.

Contact

Billing or refund questions: support@pawtify.ai. Also see our Terms of Service, Privacy Policy, and Pricing pages.